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Quick and satisfying respons from support

Discussion in 'Miscellaneous Discussion' started by Ardorj, Dec 8, 2018.

  1. Ardorj

    Ardorj Active Member Pro Users

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    Hi all,

    I just want to share this little story with you.

    History for support case 365304:

    2018-12-08 05:06 You wrote:

    Dear Mindark,

    I am hunting Otorugi on planet Arkadia at the moment. I see no other hunter nearby. I had three mobs on me, killed all and tried to loot them all. Except, I got this message on one of them:
    [System]: This loot is claimed by someone else.
    All mobs were at full health when I attacked them. Also when I killed and looted another Otorugi.
    2018-12-08 19:46 Entropia Universe Support:

    PRINT SCREEN 2018-12-08 6-1-35.jpg

    Hi Ardorj-Njarr,

    Thank you for contacting us and please accept our sincere apologies for any inconvenience this has caused you.

    We have now checked our logs and compensated you with what you have lost due to this occurrence.

    We have now placed a stack of Universal Ammo with the value of 5 PED in your carried inventory.

    Take care and best of luck in Entropia Universe!

    Kind regards,
    Folke | Entropia Universe Support

    Thanks EU Support! :thumbsup:
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