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Entropia Universe and PCF can not be accessed anymore

Discussion in 'Entropia Universe' started by BlackHawk, Dec 16, 2019.

  1. BlackHawk

    BlackHawk Member

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    I noticed that PCF and Planet Calypso can no longer be accessed. The client can't connect to the update server and you can no longer start the game, also the website is down. I can't access it from the computer or from phone.
    Anyone else is experiencing the same thing?
    What is happening?
     
  2. sinkillerj

    sinkillerj Active Member

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    Working fine here, may have been a temporary or localized outage. If the issue persists id say the first thing to do would be to try switching to Google DNS or Open DNS in case there is a issue with the one your ISP assigns by default (ISP ones are often shite).
     
  3. Granny Rowan

    Granny Rowan Active Member

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    This seems to have happened to quite a few apparently random players, the following info is taken from pcf queries on this subject. Hope it helps those still having issues

    OP: cannot connect to this forum (PCF), the main site or the game only. Every other internet service works fine and other sites in Sweden work fine also. I can only connect to the forum when not on network

    Reply 1: experienced the same issue, concluded that there was an issue with the DNS I normally use. I switched from Cloudfare’s 1.1.1.1 to Google’s 8.8.8.8 and was able to connect to various sites including PCF and EU

    Reply 2: Same for me, I was ingame and I have been suddenly kicked out of the game. (CTD)
    Then impossible to find game or this forum. Everything else worked fine, but only EU and PCF.
    I tried to connect to PCF through a proxy, worked fine.. [​IMG]
    Now I changed DNS adress and it seems to works again..

    Reply 3: as someone else pointed out, the solution appears to be changing the DNS settings. I made some adjustments as suggested by this +rep for this, it fixed my issue.
    There's also a CNET article with some instructions on how to do it.
     
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  4. Wizz

    Wizz New Member

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    I have the same now.

    Cant log into PCF nor can I open the client loader.
    Cant open it from my PC, cant open it from my personal phone. Cant open it from a strange phone.

    Do I need to start worry?


    managed to reach support and this was the reaction:
    Good evening wizz
    There do seem to be some issues currently however we do not have information about this as of yet. We do know that people are unable to connect to the game, website and forum at the moment.
     
    Last edited: Dec 28, 2019
  5. shaz batty ofnine

    shaz batty ofnine New Member

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  6. Sionkiewicz

    Sionkiewicz Member

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    Looks like this issue is back and changing DNS isn't helping this time.
     
  7. Wizz

    Wizz New Member

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    changing DNS to 208 67 220 220 did bring back PCF but still unable to open client loader
     
  8. Glyphan

    Glyphan Member

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  9. Sionkiewicz

    Sionkiewicz Member

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    Not finding it for me.. what is the IP for PCF??
     
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  10. shaz batty ofnine

    shaz batty ofnine New Member

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    posted on fb

    We are aware of the current service outages regarding the game servers and our websites.

    This is currently being worked on and we hope to restore access as soon as possible.

    We do apologize for any inconvenience this may of caused and we thank you for your patience and understanding while this is being resolved.
     
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  11. slupor

    slupor Member

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    Pretty serious breakdown of Service from Entropia Universe, haven't seen it so bad in 14 years... yes I'm affected too.
     
  12. Wizz

    Wizz New Member

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    I think everybody is affected.
     
  13. Sionkiewicz

    Sionkiewicz Member

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    looks like they resolved it.. at least for me.
     
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