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Support bad support?

Discussion in 'Miscellaneous' started by MIND, May 25, 2011.

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  1. MIND

    MIND Member

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    im new here to forums so hi everyone!

    i have a question

    i know that MA is slow

    but slow in support?

    i have sent in a support case and it has gone 20 DAYS and they have not answered?

    please tell me if this is usual

    thanks

    MIND :coffee:
     
    MIND, May 25, 2011
    MIND, May 25, 2011
    #1
  2. Faye

    Faye Member Pro Users

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    they should answer in 48 hours but maybe your question is very difficult ?
     
    Faye, May 25, 2011
    Faye, May 25, 2011
    #2
  3. MIND

    MIND Member

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    but 20 days?

    isnt it very mutch?

    even if it would be a hard question

    MIND:coffee:
     
    MIND, May 25, 2011
    MIND, May 25, 2011
    #3
  4. harmony

    harmony Active Member Pro Users

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    You can always go to entropiaforum.com and ask the question there in the mindark section. They have a someone there answering questions.
    But to answer yours, i usually get response within 24 hours.
     
    harmony, May 25, 2011
    harmony, May 25, 2011
    #4
  5. MIND

    MIND Member

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    lucky you

    the funny thing is and i diddnt mention it before but i called mindark 3 days ago and they said they will contact support and tell them to answer me but... nope no anwer yet

    also i will tell here when i will get answered just to check

    MIND:coffee:
     
    MIND, May 25, 2011
    MIND, May 25, 2011
    #5
  6. Telgard

    Telgard Member

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    What was the question?
     
    Telgard, May 25, 2011
    Telgard, May 25, 2011
    #6
  7. David | Arkadia

    David | Arkadia Administrator Staff Member PAF Administrator Planet Arkadia Official

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    Support is linked to each planet. Being 20 days says it's a support case about another planet. If it ever happens with an Arkadian related case, I'd want to know well before 20 days is up.
     
    • Like Like x 1
    David | Arkadia, May 25, 2011
    David | Arkadia, May 25, 2011
    #7
  8. Kitten

    Kitten Adviser Pro Users Arkadia Adviser

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    YAY for super active planet suport (or maybe he is hyperactive? somebody check davids meds and write them down they are good for the planet)

    XD
     
    Kitten, May 25, 2011
    Kitten, May 25, 2011
    #8
  9. hojlund

    hojlund New Member

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    Yeah really nice to see some buisiness controling towards end user!
     
    hojlund, May 25, 2011
    hojlund, May 25, 2011
    #9
  10. Iphigia

    Iphigia Member

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    Which is why David will be having me for a customer far into the future...
     
    Iphigia, May 25, 2011
    Iphigia, May 25, 2011
    #10
  11. tayz

    tayz Member

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    Was it a support case about Arkadia or Calypso? If it was about Arkadia my guess is that they didnt answer because the planet hadnt been opened when you filed the case.
     
    tayz, May 26, 2011
    tayz, May 26, 2011
    #11
  12. Chiba

    Chiba Member

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    On Calypso they forgot my support case for a month and gave me a apology inside the support case.... That made me pissed off since they made me lose peds, time and REPUTATION because of a mistake they did... That made me lose a lot of trust into the support section of Calypso.... What they did was they used my avatar name to take the blame out of some huge scam that had been going around... I told them to check their logs that I never have or never will have anything to do with the scam and they noticed that I was far from being involved.. They changed my avatarname for the THIRD TIME. Changing it ONCE (apart from removing your IRL name from the avatar name) is even against the terms of use.. Thanks to them, I have 3 different names on the tracker, 3 different names on all my globals and 3 different names on forums. lol


    You can see all my earlier avatar names on my profile side, album section on globals :)


    Keep in mind this is ONE avatar with THREE completely different names... I have only had one active account at a time, always. :)
     
    Chiba, May 26, 2011
    Chiba, May 26, 2011
    #12
  13. Admin

    Admin Forum Administrator Staff Member PAF Administrator

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    Rather than sending in support cases about things in Arkadia, for the moment it would be preferable to voice them in the forum. You can be assured that David and the dev team will see them. I'm sure David mentioned this in another thread somewhere but I can't find it just now.

    We have an area under "Developer Feedback" for this already set up :)
     
    • Like Like x 1
    Admin, May 26, 2011
    Admin, May 26, 2011
    #13
  14. MIND

    MIND Member

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    yeah actually its a calypso case.

    also the last one i will make there because after the support case is done then im off to arkadia!
     
    MIND, May 26, 2011
    MIND, May 26, 2011
    #14
  15. starfinder

    starfinder Member

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    PM me the names they "gave you", then I can merge them into your current avatar name.. Yes, ET is that friendly... :)
     
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    starfinder, May 27, 2011
    starfinder, May 27, 2011
    #15
  16. Chiba

    Chiba Member

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    + rep!!

    THANK YOU!!! :D :D
     
    Chiba, May 27, 2011
    Chiba, May 27, 2011
    #16
  17. MIND

    MIND Member

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    no answer yet :(
     
    MIND, Jun 13, 2011
    MIND, Jun 13, 2011
    #17
  18. Cyborg Bill

    Cyborg Bill Well-Known Member Pro Users

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    At this point...(actually after the3rd day) I would not expect any answer from them. Mindark has the worst track record for support in the entire history of the gaming world. IF you are lucky enough to get any answer 90% of the time it is a prescripted copy paste text that has been used many times in the past. Post your question here and I can garantee someone can point you to the correct copy paste responce long before it comes from MA.
     
    Cyborg Bill, Jun 13, 2011
    Cyborg Bill, Jun 13, 2011
    #18
  19. MIND

    MIND Member

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    well they have answered and they told me that they have unlocked my account but when i try to login it says its still locked

    typical MA :/
     
    MIND, Aug 6, 2011
    MIND, Aug 6, 2011
    #19
  20. Atlan Leticron

    Atlan Leticron Active Member

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    I think those med's are Nespresso. :D

    Anyway, I gave up on Calypso support a long time ago.
    I don't bother anymore to file a support case there since you only get the same copy / paste reply everytime.
    "forwarded it to the responsible team etc, etc, etc"
    And no solution given what so ever.

    Regards,
    Ion
     
    Atlan Leticron, Aug 6, 2011
    Atlan Leticron, Aug 6, 2011
    #20
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