Just a suggestion on an Idea I once proposed on PCF when someone mentioned losses of keys in Aakas instances, but can be used to fix any instance really. This idea would reduce the need for support cases for compensation, it would bring back the goal element to complete instances and would still make it fun for player to run even if they don't 100% complete an instance and do crash. First bring back the goal aspect, bring back the chests. But instead of putting them all at the end, stagger them throughout the instance, you loot them as you progress, chest loot equates to the mobs killed between each chest being opened. A chest must be opened to progress to the next area of the instance. Make the final chest still worth getting to by weighing it's loot more. What this would fix is it brings back the beloved chests and goals of progression, it eliminates most of the loss due to crashes as you progress you loot chests, if you crash between chests the loss will be minimal and probably not worth a support case to even try to claim the losses. Second remove the key loss effect due to crash before getting to the end. Instead of using the key to enter the instance use the key to open the final chest. If you crash getting there there is none of that key loss issue. This effectively would remove almost all support cases as most are due to key compensation, the only support cases would occur when a crash on chest open and no loot was obtained. Why you must use the key or other item to get into an instance to begin with that costs a lot is beyond me when stability is not at 99.99% in this game, this is real cash really if stability is not there why force such bad design. Using a key at start does not add anything beside make you hope and pray for no crashes, it can just as effectively be used at the end of the instance to get the big prize instead. Looting mobs in instance is great solution but I am not seeing any less support cases so it really never fixed any problems. Chests or goals is better design just stagger them instead of doing an all or nothing type thing. Anyways just my thoughts on the matter and a suggestion that may remove a lot of the headache for all involved.