Hi there, after a long time away i got a brand new machine (windows 10) after download and install the client loader don't give me the launch button...it only gives me a button to ^Create an account^ .... and yes my old account is still active and alive ....any ideas ..live support seemed to not understand my problem though ...they said uninstall and reinstall what i did ...but meanwhile i get a little bit frustrated ...any help will be appretiated .. Thanks Milena aka SillyMilly
Try downloading the client directly from the Entropia Universe website in case the planet partner downloads are configured slightly different, I recently did a new PC install with that installer and it worked fine. Its also possible the launcher is still downloading "Required planet data", while this is happening it is not possible to launch the game.
Meanwhile i installed/uninstalled the client and content about ten times ...support is not really a help ...after all downloads are done i only get a button to ^create a account^...tool button has no repair function and launch button stays grey ...and i tried planet partner and EU website ...
Check your firewall and anti virus software are not blocking it. Clear your dns cache, go to cmd type ipconfig /flushdns Check your user accounts settings, you often find this will block your loop back to the server. And this one is stupid (one day I will check ports they use). I am running win 10 64 bit with 16gb ram and microsoft solitaire collection stops me logging in, I have to go to task manager and stop it in there on odd occasions. Second silly thing. Check task manager for the entropia client and make sure you don't already have it running.
That client show Create Account button in middle of client window is normal specially if you are on Entropia Universe page or if you didn't logged on any planet for long time. Client window have one menu line on top like -Entropia Universe, Start, Expiring Auction Items, Support News, System Requirements ... so try to click any of those. Launch button is on bottom right corner near Tools button and normally have green circle with green dot inside when is ready - if is greyed then or is downloading update or something is wrong with connection. Is normal that Tools don't have repair option as MA removed it. If client have troubles with downloading updates or to launch the game you can try also this -click Tools/Planet Data and there uncheck all except planet you want to log in ( we had login issues once with Rocktropia part and we were instructed to uncheck things so maybe it help) Once you login then check other planets you did uncheck before to try download the rest. Check to allow EU trough your firewall too.
If your planet data are downloaded try Win+R (open Run) then type Code: "E:\Program Files (x86)\Entropia Universe\bin64\Entropia.exe" --run -windowed if this works for you create a shortcut and launch with that.
Most computers will have Program Files on C: To confirm this look at the "Start in" path of the "Entropia Universe" shortcut properties and adjust accordingly, bin32 becomes bin64 and add : \Entropia.exe" --run -windowed to get the command to run.
