Has anyone else been locked out this week? HELPPP PLZ

On the 31st during a hunt I was disconnected during hunting and when I tries tosign back in it said my account was locked. I check email and had one from entropia universe stating

I have sent several emails to the support department and still get no responce!

 

I am starting to wonder why I continue to depo into this game if I cant play when I want. Yeah I love the game and all the avatars i regularly communicate with and Arkadia has been a big boost in moral due to community spirit. But MA support systen need a major overhaul.

 

This is the whole support ticket so far.


History for support case 240536:

2012-10-31 14:49 You wrote:

i recieved an email that my account is locked due to an internal investigation. what going on? i am a regular player of EU and am on daily.2012-11-01 13:12 You wrote:

and now 24 hours later still no response. As I said I am a daily player and am anxious to get back in game.2012-11-02 14:59 You wrote:

at the 50 hour mark I am wondering how long this is going to be? At least keep me posted on my account.2012-11-03 01:17 You wrote:

does any body work in this support department? After this long there is NO REASON for a player to still be locked out with no explanation as to why. I have sent 3 emails asking the reason my account is locked and still have not heard anything from you guys.
Attach files to this support case

 

Well I am pushing the 8 day point of my lockout, still nothing from support saying why my account is locked or an eta of when they will get around to unlocking it.

 

This report does not inspire confidence.

 

It is not helping convience me to continue putting money in here either lol. Here is the contact so far on this case. notice no responce from support at all. Pushing 10 days now and not even a kiss. View attachment 6003

 

FINALLY I GET AN ANSWER! Here is what I received and my response to it.


2012-11-12 23:16 Entropia Universe Support:

Hi,

This Entropia Universe account has been banned since our logs show that you have received and traded items that were being distributed to illegitimate accounts as gifts to ROCKtropia accounts. Can you provide us with an explanation about this?

Also, in order to continue with this investigation, we must ask you to go to this site https://account.entropiauniverse.com/support-faq/sf/ and upload front and back color copies of a current and valid photo ID, where all four corners are visible, and your full name, a document number, and your date of birth are clearly shown. For example a Driver's License, Passport or National Identification Card, so we can verify that you are the rightful owner of this account.

Kind regards,
Lisa | ROCKtropia Support2012-11-12 23:59 You wrote:

Thank you for finally letting me know what is going on. I traded for some of the brooms and helped sell some of the brooms from Rocktropia, true. And I still own one that I was planning on using. I paid 140ped for it. However I have no way of knowing if avatars in game are "illegitimate" or not. Please define "illegitimate" as I really dont understand that. So my questions on this are really simple. 1st. How can i as a player know who I am dealing with in game? 2nd What kind of trading and selling is illegitimate? 3rd,How can we resolve this issue so I can return to the game? Please understand I mean no sarcasm or disrespect in any of my responses. I am an avid player as I am sure you can see from my logged hours in EU and do not want to jeopardize my gaming experiance or avatar in this game. I have attached a photo ID to this file and if need be you can call me at my home phone in the U.S.A. any evening. (E.U. Time 00:00 thru 10:00 is best) the phone number is "_edited lol_".
Kind Regards, Rickey "DarkWizard Cooke"

 

You should probably edit out your phone number in the above post unless you are happy to publically link your avatar to your RL identity.

 

true i didnt realize i left it in there. but heck i use my real name anyway lol. I dont even mind because I always treat people fairly in game and try to help new players. as long as they respect my sleep time they are welcome to call if they need help. Most of the people i deal with on hee got my number and FB account anyways. I just saw an opportunity with the brooms to buy cheap and sell high. Thought I was playing fair. I mean 140pped for a broom seemed about average

 

And before anyone asks how many i sold. I purchased and traded for a total of 11 brooms from different avatars. of which i kept one for myself.

 

It should be an easy matter for them to pull up your IP and see what other Ava's were created at that IP. They also should be able to see if the "illegitimate" accounts sold them to you or if you simply collected them all from those accounts to sell.
I hope you get it all sorted soon and get unlocked.

 

true. i wish they would have checked the ip addy in the first place if they thought i had created bullshit accounts. It would have save a lot of headaches. there are 4 avatars that use this computer to play. my son (on accasion}, my daughter, my girl friend, and me. all are old avatars. as in over 3 years old. And all can send picture ID as proof of ownership, and none of us got a gift broom as we were all born on Calypso before Neverdie even sold the asteriod to dream up Rocktropia. And at the age of all of our avatars they were built before I had this isp even. so NO avatar at all has been built at this IP address.. But this has definately woke me up. During the course of the last 2 weeks I have read extinsively the TOS and realized that if MA want they can ban you for anything at all with no explanation at all. So what is going to happen when they need to slow down losses? I foresee a big banning of people that trade in and own CLD's. Think about it and read the TOS. You have no chance if you get banned because they decide to ban you. All that invested in high priced armour, guns, CLD's and so forth. If I have misunderstood the power of the TOS as written please educate me as I love playing this game and hope I have misread. I was planning on investing several thousand dollars at the first of the year but now....... I know of one 10k investment this has already stopped.

 

lol maybe for all the stress they will give me a set of tiger armor. that would definitely help my moral. lmao but ty snape and fish for the comments.

 

If I read his posts correctly, he traded with avatars that were created specifically for farming brooms. It sucks that they first ban then investigate, but to prevent any further spread of these items I guess its best to freeze the account first.

Looks to me like just another RT fuckup... hope you get your account back soon.

 

Thanks guys for all the support during this. I finally got it all cleared up and am back in game. I guess the accounts that the brooms came from were fake accounts or something but after checking and double checking ip addresses it showed I was good to go with no wrong doing on my part. Just got to start trading only with people we know well was MA's advice. The part that confuses me though is, how well do we really know 90% of the avatars we deal with in trading? Again thaks for all the good comments in this forum. Had it not been for you guys I would have uninstalled and quit EU after four years playing and who knows how much invested.

 

I can understand why they do it like this though. If they left every account open until they could prove someone guilty the consequences could be really horrendous, if a scammer takes advantage and covers his tracks well enough.

I have peds in this universe, so I'm in full support of MA taking steps like this to keep it as secure as they can, particularly when it's clear they're investigating and prepared to open the account again when ID is proven.