Humble Pie – Gold Rush - Hunting Division 2014 – Official Statement

Discussion in 'About Planet Arkadia' started by David | Arkadia, Feb 20, 2015.

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  1. David | Arkadia

    David | Arkadia Administrator Staff Member PAF Administrator Planet Arkadia Official

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    Official-Statement.png

    Humble Pie – Gold Rush - Hunting Division 2014 – Official Statement​


    Firstly, my apologies for the time it’s taken to respond to concerns posted here on Arkadia Forum regarding the keys for the Aakas Instances. Until an investigation was completed I was unable to comment.

    I can confirm, and hence eat some humble pie that my advice was wrong. The value of the keys was not passed through into the loot of the instances as it was supposed to do. It was certainly going to the loot (I knew 100% it wasn’t coming through as earnings), however it wasn’t paying out as it was supposed to. Mindark and Arkadia Studios have worked together to confirm what was happening and agree upon what shall be done about it.

    1. All participants will be fully refunded the TT value of the keys used since the last update (VU2014.4 on 9th December 2014). Please be patient as it may take some weeks before all refunds have been completed.

    2. The winners of Arkadia Gold Rush Hunting Event will be awarded their prizes.

    3. The Aakas instances will remain closed until the next update due early March 2015.

    4. A new event will be run following the next update due in March, details will be provided once confirmed.

    I’d like to thank everyone for their patience with us while we sorted it out. I’ve been reading the forum posts and was pleased to see how many people maintained their trust in Arkadia that we would do the right thing.

    If anyone is ever in doubt about how the Arkadia team will handle a given situation, I’d encourage you to read about our culture as a company http://planetarkadia.com/arkadia-studio/


    Kind regards,

    Dave Dobson
    CEO – Planet Arkadia
     
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    David | Arkadia, Feb 20, 2015
    David | Arkadia, Feb 20, 2015
    #1
  2. Tryx

    Tryx Member

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    Awesome awesome awesome thank you for info dave and decision, time to clear up the schedule for march :D
     
    Tryx, Feb 20, 2015
    Tryx, Feb 20, 2015
    #2
  3. Mel_bosshart

    Mel_bosshart Adviser Pro Users Arkadia Adviser

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    [QUOTE="David | Arkadia,
    ​
    and this is why the player base has alot of respect for you dave wish MA would take a leaf out of your book !!!
     
    Mel_bosshart, Feb 20, 2015
    Mel_bosshart, Feb 20, 2015
    #3
  4. svena

    svena Active Member Pro Users

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    Exactly the response we were all hoping for :joyful:

    Thanks for the announcement.
     
    svena, Feb 20, 2015
    svena, Feb 20, 2015
    #4
  5. David | Arkadia

    David | Arkadia Administrator Staff Member PAF Administrator Planet Arkadia Official

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    I want to be clear that MA were totally in agreement with us on this.
     
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    David | Arkadia, Feb 20, 2015
    David | Arkadia, Feb 20, 2015
    #5
  6. Jod

    Jod Well-Known Member

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    and that my friends is how its done ;)

    Thanks Dave and the Ark team for probably the fairest possible outcome all round.
     
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    Jod, Feb 20, 2015
    Jod, Feb 20, 2015
    #6
  7. fredzepp

    fredzepp Active Member

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    Normal service has been resumed. Was it ever in doubt?
     
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    fredzepp, Feb 20, 2015
    fredzepp, Feb 20, 2015
    #7
  8. Jod

    Jod Well-Known Member

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    One question though is this just Aakas Doors or are Vaults included in the refund?
     
    Jod, Feb 20, 2015
    Jod, Feb 20, 2015
    #8
  9. Makitoki

    Makitoki Member

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    this is why you da bomb :D and this is why the player base of planet arkadia can only grew strong with the confident you have earned from us and rightfully so :DDDDDDDDD
     
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    Makitoki, Feb 20, 2015
    Makitoki, Feb 20, 2015
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  10. May

    May Active Member

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    Awesome post (and pie)! [​IMG]
    This seems a satisfying solution for everyone involved.
    So, we're all happy chaps again? [​IMG]


    Btw, do we need to send a Support Ticket with the date/time/number of Keys we used?
    Or is that something MA can filter out by themselves?
     
    May, Feb 20, 2015
    May, Feb 20, 2015
    #10
  11. Tryx

    Tryx Member

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    Ark and MA just hit a 100 multiplier on the ped they paying back in Pr-value
     
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    Tryx, Feb 20, 2015
    Tryx, Feb 20, 2015
    #11
  12. Quin perv

    Quin perv Member

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    Alot of respect!
    Thanks for the great attitude
     
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    Quin perv, Feb 20, 2015
    Quin perv, Feb 20, 2015
    #12
  13. Mathias | Arkadia

    Mathias | Arkadia The Chief Whip Staff Member PAF Administrator Planet Arkadia Official

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    No need to send any further support cases or update any current ones regarding the keys, Mindark will investigate who used keys and compensate the ones who did
     
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    Mathias | Arkadia, Feb 20, 2015
    Mathias | Arkadia, Feb 20, 2015
    #13
  14. David | Arkadia

    David | Arkadia Administrator Staff Member PAF Administrator Planet Arkadia Official

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    Just the Aakas doors
     
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    David | Arkadia, Feb 20, 2015
    David | Arkadia, Feb 20, 2015
    #14
  15. Jod

    Jod Well-Known Member

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    k thanks ;)
     
    Jod, Feb 20, 2015
    Jod, Feb 20, 2015
    #15
  16. Karmic Natures

    Karmic Natures Member

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    David, would you consider not allowing winners of this event to win prizes in the March event to be fair to those that dropped out of this event due to the bug?
     
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    Karmic Natures, Feb 20, 2015
    Karmic Natures, Feb 20, 2015
    #16
  17. Linzey

    Linzey Member

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    wp gg
     
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    Linzey, Feb 21, 2015
    Linzey, Feb 21, 2015
    #17
  18. HaKuRa

    HaKuRa Active Member

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    That's a really great news !
     
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    HaKuRa, Feb 21, 2015
    HaKuRa, Feb 21, 2015
    #18
  19. bleppen

    bleppen Member

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    :) thanks 4 not pulling a MA!
     
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    bleppen, Feb 21, 2015
    bleppen, Feb 21, 2015
    #19
  20. Ridan

    Ridan Active Member

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    Hmm I think we should be abit carefull here. some ppl decided to push on a win or loose situation for them. Ateam stood up and did the right thing. And on topp of that they promised a new event once everything is working as intended meaning U will have your chance at the next run. Pushing this might not be in anyones best intrest.
     
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    Ridan, Feb 21, 2015
    Ridan, Feb 21, 2015
    #20
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