Am I the only person that thinks MindArk needs a live support venue? Any other place that handles your real life assets can be reach via phone. Why not MindArk?
Not strictly true, Wonga.com (Payday loan company) were tracked down by a bloke from Burnley (this is all in the UK) and with the cameras rolling and everything the Head Office was a different shop where the person behind the desk simply said "Mail is delivered here then forwarded on". It's making sure that mail to Support is forwarded onto the correct department within Planet Partner / System Integration that could improve in my opinion, obviously Arkadia respond promptly via the forum, where possible. NEVERDIE still interacts with participants on RT from time to time, whether asking questions for events or simply talking in CND Lagoon. A telephone support line would just get passed around to make "days of hell", live support chat would be open to monopoly also, but live chat is more realistic if you look at office hours pre-notified.
Hell live chat sounds great to me. Beats the shit outta passing the 72 hour mark with no response at all while watching another play wearing my armor. yeah the other ava had that much balls today.
For something like that to work you'd still need to use the in-client Support Ticket functionality and get an "appointment time" to live chat, otherwise it would be a waste of time. If someone was paid 5PED to handle support tickets and simply said "Sorry I deal with login issues" it would be a waste of payment too. "In-game items can be discussed via a queue system on Wednesdays at 16:00 MA Time" for example would kettle everyone up for the shooting. Unless someone had bought a new pair of shoes and wanted to ramble a bit.
I know something should be possible. People like me put more money in the game than we do our phone bill, or electric bill, some months mortgage payments. and you can get a hold of customer support on any of those businesses. And lets face it MA is a business. So as a business they need to worry about keeping the customer happy. There is no reason for me to be going into day 4 after all this without a single email from MA saying either "we are looking into this" or "sorry, not our problem".. Meanwhile I watch my stuff bring used by the avatars responsible for the theft (true story he is wearing my ghost armor in game) or being sold in the AH.
The problem with live support is it would be very difficult both parties to understand each other, considering the number of languages involved.
Considering the nature of most support replies, an answering machine with the infamous "Thank you for your report, I have forwarded the issue to blah blah for further blah blah and blah blah blah" in 10 most popular languages would work pretty well
They don't. It takes a tiny amount of time to process the guns for Merry Mayhem prizes. If there was any worry there would be a direct correlation between expenditure and income in game, unless they fully integrated with the community at large and wanted to go senile for a while.
