I was running a Key 10 today, and at approximately 6:05 MA time it glitched out on me. I was just about to kill the last Yarrijak before running off to the large purple circular staircase that leads to the last long hall of Aakas Wardens before the final boss room. I attempted to shoot him but the shots just went right through him. The gun would target and fire but no damage. I tried to continue on but the door would not open. I then tried to go back a few doors but the last door would not open either, effectly trapping me inside the room that has the 6 Aakas and 5 (?) Yarrijak. I then attempted to re-log to see if that would fix my issues. It seems to have just made things worse. Each time I try to log in it Authorizes and then tires to load. The little wheel just sits and spins and then it gives me a time out. I've tried restarting, repairing and running Entropia on my laptop. Nothing works. I'm going to make a support case but I though I would post here to help out my chances of getting something back and as a warning for people to be cautious with MM stressing out the instance servers. :surrender: EDIT: Support Case #243949
Hi Svena, This to me sounds like you timed out or somehow lost contact with the Entropia server. The door you are talking about is unlocked along with the previous locked door so you can pass through it even without killing any of the mobs after the last locked door. Also when you ran backwards and the previous door did not open again its inline with what I found on timeouts on the test server. There is also nothing to lock a door again once its unlocked. Support should be able to see in the logs what exactly happened in the instance. Logging A support case is a good idea as It gives me someway to follow up with support about this. Regards, Chris
Thanks for the reply Chris. Now that I think about it, it got very odd the last two mobs I killed. I was killing an Aakas and it just stood in place and let me shoot it. I then shot at one of the last Yarrijak, the one that glitched out, and it didn't damage it, yet the one next to it let me kill it. I'm hoping that in ~30 mins or so when the instance would have run out of it will let me log back in :whistle: EDIT: Seems it spit me out of the instance and gave me a refund. Lost one of my last few key 10s but at least got my tt back. View attachment 6291
Finally got time to log back in again. Went through my logs to see what my costs were. It seems not only did they just give me everything back in tt value, they gave me back 76% of what I spent. In other words they just tted the loot I would have gotten I reviewed my logs and all together my costs add up to 1175.43, yet I was only compensated 895.53. So wasted 2.5 hrs, no key, no MU from loot and still shafted with the standard 75% tt return. I've updated my support case with the details, but I do not have high hopes for any additional compensation :surrender:
