Can't login

Discussion in 'Ask an Adviser' started by armana, Jan 21, 2013.

  1. armana

    armana New Member

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    adviser please help. iam new in this game, i read in web site, is interesting look like amazing game, but register n download tyhe client game, i cant login in my accoun in client, after i type user n password, lust conection and outorization, after that jast loding in long time... 10-15 minit then, no conection n contact administrator, please help. inthat time i can open web n other site,, n my conection is 2Mbps/second thank

    regrad arman
     
  2. Admin

    Admin Forum Administrator Staff Member PAF Administrator

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    Not sure if this is still a relevant piece of advice, but try going into the options and dropping your connection speed down a step at a time until you have success.
    Sometimes it will lose connection anyway, but will connect after a couple of attempts.
     
  3. armana

    armana New Member

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    dropping? you mean from 2Mbps to 1Mbps, if not conect to 512Kbps?
     
  4. Few Scars

    Few Scars Administrator Staff Member PAF Administrator Arkadia Adviser

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    Sometimes it takes 1 go to login, sometimes it takes 5-10 goes to login. Those messages you are receiving we all get. Just keep trying until you log in. It will even tell you that your avatar is already logged in and wait 1 min, just wait 1 min and try again. You may have caught a busy period or server back up time or something.
     
  5. Admin

    Admin Forum Administrator Staff Member PAF Administrator

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    Yep dropping it down just like you said - I have to play on 1.5mbps even though my connection is much fatter than that :)
     
  6. armana

    armana New Member

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    oh... still loading,, hu..hu..hu..:surrender::surrender::surrender: i wana a polay this game... hu..hu..hu.. :facepalm:
     
  7. armana

    armana New Member

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    oh... MG!!! 2 hour still loding.....
     
  8. Snape

    Snape Master of the BanHammer Staff Member PAF Administrator

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    Sounds to me like you haven't downloaded the full client, you've just got the start area. The start area (Genesis?) is a separate download to each of the planets. By default the planets will all have to be downloaded separately and it will take a while so you might as well take your time making your avatar and exploring the start area and learning all you can before moving to your planet of choice.

    If you also go into the tools option in the clientloader you can prioritize which planets content gets downloaded first or even stop it from downloading certain planets stuff if you have no intention of going there (like i have) as this will save you a huge amount of download quota for starters and also hard-disk space too if that is an issue for you.
     
  9. Neil

    Neil Adviser Pro Users Arkadia Adviser

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    When you first download the client, it's a good idea to repair your installation. In the client window, choose "tools" then repair. I'm not sure if that's related to your problem, but it won't hurt and it might help.
     
  10. armana

    armana New Member

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    for downloading, i preoritas for planet arkadia 6GB right? so ilook in too folder for instaling same size 6GB, for download.. whether it should be all the files need to be downloaded? or just planet arkadia? if all be downloaded so need 25-30GB
     
  11. armana

    armana New Member

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    in the repair tab, no files appear and can be selected
     
  12. Neil

    Neil Adviser Pro Users Arkadia Adviser

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    Are you saying that it went through the scanning process and found nothing to repair? (that process takes several minutes)

    Another thing to try is to restart your computer and router try logging in again.
     
  13. armana

    armana New Member

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    hehehe forget to restart it,, done. nice... work it now... great TY
     
  14. Neil

    Neil Adviser Pro Users Arkadia Adviser

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    As tech support for my mother-in-law's iMac, I've solved innumerable problems using these advanced techniques:

    http://www.youtube.com/watch?v=t2F1rFmyQmY